NickH 44 Report post Posted September 25, 2015 What's your order number? I've just received Order#: 9965 placed on 17/09/2015 I think they've been quite busy! Share this post Link to post Share on other sites
Torisrgalahad 2 Report post Posted September 26, 2015 10010, and still processing from Sunday. Oh well, get them when I get them. Share this post Link to post Share on other sites
Diadochi 16 Report post Posted September 26, 2015 Glad someone brought this question up. Guess it takes a while to process so many orders. Share this post Link to post Share on other sites
freakshow1966 7 Report post Posted September 26, 2015 not to steal thunder or anything but Miniature Market has a big Spartan sale going on. up to 70% I wish Spartan was not overseas or i would order from them directly. 1 Torisrgalahad reacted to this Share this post Link to post Share on other sites
child9 226 Report post Posted September 27, 2015 Ordered on 19th and still processing for me. Waiting is hard! How long does it usually take for SG to send an order? Share this post Link to post Share on other sites
Pok 2,710 Report post Posted September 27, 2015 Usually? A few days. However, whenever they get a lot of orders in at the same time, it slows down, cause...well, same number of people x10 more orders will cause that. Share this post Link to post Share on other sites
child9 226 Report post Posted September 27, 2015 Usually? A few days. However, whenever they get a lot of orders in at the same time, it slows down, cause...well, same number of people x10 more orders will cause that. Yes, i get that Thanks for your answer. Share this post Link to post Share on other sites
Pok 2,710 Report post Posted September 28, 2015 Last time there was a clog, it was when RotO box hit, it was up to 2-3 weeks delay for some people, but i dont think it'd be anywhere this bad with just bundles. Share this post Link to post Share on other sites
Kurgan 792 Report post Posted September 28, 2015 Spartan is really slow with processing orders. The fastest they processed my order was one week (there was no release, budle etc.) and the slowest was three weeks (Halo release, I ordered week before release). It seems they have really small team and any larger number of orders cause troubles and delays. What's worse when there is a release or a bundle it seems they process these orders first and the rest has to wait. Share this post Link to post Share on other sites
Torisrgalahad 2 Report post Posted September 28, 2015 Yeah I just got an order I ordered 15 days ago, so not bad for over seas, but that was processed in two days. Minimarket processed and sent my order in 4 days. Does spartan really care if we order from a closer location? Just got the update that my mega bundle has been shipped, but like my last order no tracking number. But it is on it's way!! Share this post Link to post Share on other sites
Captain Frederic 506 Report post Posted September 28, 2015 I suspect Spartan actually prefers we order through distributors whenever possible just so said distributors see the product flow through their warehouses. Share this post Link to post Share on other sites
hahnc77 249 Report post Posted September 29, 2015 My mega deals arrived yesterday, so in total 4 days shipment! including the Weekend. An shipment number where you could follow the package in the Internet would be great, but the Speed is fine, (to Germany) Share this post Link to post Share on other sites
Torisrgalahad 2 Report post Posted September 30, 2015 Just received my mega bundle and I'm in the states, so anyone else waiting in the US, should be arriving soon. Share this post Link to post Share on other sites
Sniddy 81 Report post Posted October 1, 2015 ....hmmm that's odd mine hasn't shipped...still all good things Share this post Link to post Share on other sites
daisy 4 Report post Posted October 1, 2015 Hi All, New player here- I kind of went insane at the 50% off sale and bought EVERY race mega bundle for my group. Since then, I'm still as "Processing" on 10033 ... so for the fun of a virtual auction ... has anyone who has had theirs shipped exceeded 10010 (Torisrgalahad reported on 30 September) I'm hearing 10010 going once ... Daisy Share this post Link to post Share on other sites
Xireon 78 Report post Posted October 1, 2015 Hi All, New player here- I kind of went insane at the 50% off sale and bought EVERY race mega bundle for my group. Since then, I'm still as "Processing" on 10033 ... so for the fun of a virtual auction ... has anyone who has had theirs shipped exceeded 10010 (Torisrgalahad reported on 30 September) I'm hearing 10010 going once ... Daisy Nice start for your group <3I had order number 10054 (ordered on Sunday), and it got delivered today in the Netherlands. Share this post Link to post Share on other sites
daisy 4 Report post Posted October 1, 2015 Thanks for the heads up Xireon - sounds like they are not shipping in order number, I'll reach out to dispatch. Share this post Link to post Share on other sites
daisy 4 Report post Posted October 5, 2015 Just word today - my order shipped. Here's comes the hobby Share this post Link to post Share on other sites
wrongtrousers 10 Report post Posted October 11, 2015 Just word today - my order shipped. Here's comes the hobby That must have been one hell of an unpacking party! Best of luck kicking off your gaming group - may you roll plenty of exploding sixes. Share this post Link to post Share on other sites
daisy 4 Report post Posted October 11, 2015 Ha! My initial Wow was soured by the fact one of the sets was only a cardboard box with no sleeve. It hadn't came off in transit - was actually shipped without a cover. I've reached out to Spartan twice to get a sleeve sent (so I can display all 6 fleet box sets in our groups gaming room - it has bookshelves of RPGs, Battle tech and DropZone Commander and a growing Imperial Assault section), but I've heard nothing back - which is more disappointing than the problem with the missing cover itself. Having dropped a grand (about 1.6K USD) on models and books to kit this game system out, the least I expected was a bit of customer service when things go wrong. Is this the standard with Spartan (2 weeks to ship, no response to customer contact issues) or am I just unlucky and they have a lot to get through from the sale? Is there a more reliable way to get in touch with a human who can help? Share this post Link to post Share on other sites
Ryjak 1,004 Report post Posted October 11, 2015 How did you try to contact them? Did you contact customer service or dispatch? Also, when did you try to contact them? Share this post Link to post Share on other sites
daisy 4 Report post Posted October 11, 2015 Contacted dispatch twice - once the day the order arrived and i noticed the problem, and again after 48 hours of no response. Is dispatch the most efficient method or should I go another route? Share this post Link to post Share on other sites
Ryjak 1,004 Report post Posted October 11, 2015 Well, I don't know when you sent the e-mails, but I expect that department is only open 9-5 UK time. My dealings with them have been very prompt. Share this post Link to post Share on other sites
daisy 4 Report post Posted October 12, 2015 Thanks for the heads up - hopefully this is down to a massive boost in activity from the sale and just a turbulent period for them... Share this post Link to post Share on other sites
daisy 4 Report post Posted October 12, 2015 Heard back from dispatch today - they are going to get the missing sleeve out. Once it arrives I'll post a photo of what a grand of new hobby looks like Share this post Link to post Share on other sites
